Recycling Collection Update – Friday, March 11th

From Texas Pride Disposal:

Dear valued customer,

Our crews are working hard to complete yesterday’s recycling routes; however, we are experiencing some delays. Should we not be able to service you before the end of the day, we will service you tomorrow.

Please accept our apologies for any inconvenience, and feel free to contact our customer service department with any questions or concerns.

Phone: (281) 342-8178
( Monday – Thursday, 8:00-5:00; Friday, 8:00-4:00; Saturday, 9:00-Noon )
Email: service@texaspridedisposal.com

Recycling Collection Update – Thursday, March 10th

From Texas Pride Disposal:

Our crews are working hard to complete today’s recycling routes; however, we are experiencing some delays. Should we not be able to service you before the end of the day, we will service you tomorrow.

Please accept our apologies for any inconvenience, and feel free to contact our customer service department with any questions or concerns.

Phone: (281) 342-8178
( Monday – Thursday, 8:00-5:00; Friday, 8:00-4:00; Saturday, 9:00-Noon )
Email: service@texaspridedisposal.com

Trash Collection Update – March 8th Afternoon

From Texas Pride Disposal:

Dear valued customer,

Our crews are working hard to complete today’s trash routes; however, we are experiencing some delays. Should we not be able to service you before the end of the day, we will service you tomorrow.

Please accept our apologies for any inconvenience, and feel free to contact our customer service department with any questions or concerns.

Phone: (281) 342-8178
( Monday – Thursday, 8:00-5:00; Friday, 8:00-4:00; Saturday, 9:00-Noon )
Email: service@texaspridedisposal.com

Trash and Recycling Collection Update – Thursday, February 24th

Dear valued customer,

Our crews are working hard to complete today’s routes; however, we are experiencing some delays. Should we not be able to service you before the end of the day, we will service you tomorrow.

Please accept our apologies for any inconvenience, and feel free to contact our customer service department with any questions or concerns.

Cutten Green Annual Paper Shred Event – Saturday, October 23rd

To the residents of Cutten Green, Texas Pride is excited to host our annual paper shred event!

When: Saturday, October 23rd from 9:00 am to 12:00 pm
Where: Cutten Green pool parking lot at the corner of Seegers Trail & Canyon Trail
What: All paper documents, including staples, paper clips and file folders
How: Bring your documents to be shredded to the Cutten Green pool parking lot. You will be able to view your documents being shredded by Shred-it.

Unfortunately, E-Waste will not be accepted or picked up curbside as in the past. Texas Pride has provided us the following option for E-Waste disposal on an individual basis:

CompuCycle (713) 869-6700 or compucycle.com

If any questions about this event, feel free to contact me at (713) 725-9691 — Dennis Jasek – NWHC MUD #6 Board Member.

Thank you!

Trash Collection Update

Dear valued customer,

Our crews are working hard to complete today’s routes; however, we are experiencing longer waits at the landfill. Should we not be able to service you before the end of the day, we will service you tomorrow.

Please accept our apologies for any inconvenience, and feel free to contact our customer service department with any questions or concerns.

Thanks,
Texas Pride Disposal

New Recycle Day Effective August 1st

Recycle will move to THURSDAY beginning in August.

Collection Guidelines (PDF)

Follow the below service and collection guidelines to ensure collection of your waste.

Service Days and Hours

Garbage: Monday & Thursday

Recycle: July: Wednesday; August forward: Thursday

Please have your waste ready for service by 6:30 am.

In the event service is delayed, please leave your waste/recycle curbside for collection.

Holiday Schedule

Texas Pride Disposal observes four holidays: New Year’s Day, Independence Day, Thanksgiving Day, and Christmas Day.

In the event that your service day falls on a holiday, collection will roll to the next regularly scheduled collection day.

Household Trash

Waste should be placed in resident-owned cans between 20 and 96 gallons and under 50 pounds, or sturdy bags not exceeding 50 pounds. Waste should be placed curbside.

Yard Waste

Yard waste should be bagged or placed in cans not exceeding 50 pounds. Branches may be placed curbside in clear, individual piles measuring no more than 3′ x 3′ x 3′, or tied and bundled no longer than 4′ in length or heavier than 50 pounds.

Heavy Trash & Bulk Waste

Texas Pride Disposal will collect two heavy trash/bulk items per service day. Items include furniture, appliances, carpeting (tied and bundled), fencing (nails removed, tied and bundled under 4′ in length), and other items not disposed of regularly. Items should be curbside.

Items Excluded from Regular Collection

The following items cannot be collected: dirt, rocks, brick, concrete, liquid paints, fuels, oils, tires, pesticides, fertilizer, and batteries. Please contact us to discuss solutions for proper disposal of these items.

Contact Texas Pride Disposal
(281) 342-8178
M-Th, 8:00-5:00; F 8:00-4:00
www.texaspridedisposal.com
service@texaspridedisposal.com

Trash and Recycling Update

To Our Valued Customer:

First and foremost, we would like to thank you for your partnership. As we have always said, we take tremendous pride in delivering services that exceed your expectations. With that being said, we also realize that we have fallen short of this recently with some services being provided later than usual, and in some cases, the next day.

There are a few factors driving these recent issues. First, disposal volumes remain elevated due to COVID. The amount of waste we are collecting has been 20-25% above normal volumes since the pandemic began. While things are moving in a positive direction, there will be a lasting effect on the waste stream with the accelerated adaption of online shopping and meal delivery services. In addition to this, the freeze contributed significant volume to the waste stream between debris and dead vegetation. This sent our monthly disposal volumes from 30,000-32,000 tons to 53,000 in March and 43,000 in April, translating to extended service times. Unlike other haulers, we made a conscious decision to continue collecting standard amounts of waste as compared to reducing quantities. Our mindset was that we would rather be a late by a day than having waste curbside for weeks on end. There remain lingering effects from this event.

The second contributing factor is still COVID, but its effect on our workforce. Our biggest concern through the pandemic has been the safety of our employees. With that, we have a serious concern of COVID sweeping through our staff. Our in-house COVID protocol remains in full force with testing and quarantining. When a crew has had contact with a positive person, the entire crew is shut down for testing and quarantine. This leads to unfamiliar crews on route and in turn delayed or inconsistent services. Although it is a sub-crew, we are doing their best to accurately cover these routes. Positively, our staff continues to get vaccinated, however, as we are all aware, with the vaccines can be some side effects, leaving us with an absent employee(s) for a period of days.

Finally, the labor pool has tightened tremendously over the last months. The demand for qualified drivers coupled with the timing of stimulus checks, added unemployment benefits, and the timing of tax returns has created a true strain on the labor market. We continue to expand our avenues for recruiting and hiring, we are seeing rising wages as we work to retain our staff, and we have even implemented hiring bonuses for new employees and recruiting bonuses for our team if they bring employees on. The process is arduous but moving forward.

I would like to reiterate that we fully understand the expectations of our customers and boards that we service. By no means is late or delayed service a favorable outcome for us. We are working diligently to minimize and overcome these challenges, but we also want our customers to be aware that these challenges will take some time to overcome. I am confident in our team, culture, and reputation that overcoming these obstacles will be a short-term challenge and service will soon be again delivered to your expectations.

In addition, we do encourage you to enroll in our service notification system. This system allows us to notify by email of potential delays or carryovers with our service. With the current challenges, our operations team is sending updates three times daily to customer service, with final notice going out to affected customers. You can enroll on the homepage of our website (www.texaspridedisposal.com), or by emailing Averian Gaston (averian@texaspridedisposal.com) with your MUD/HOA and the preferred emails for notices.

Again, we thank you for your continued partnership and understanding. We look forward to delivering the services you have come to expect from us and we have always expected of ourselves.

Thank you,
Kevin Atkinson
Owner
Texas Pride Disposal

Customer Service
service@texaspridedisposal.com
(281) 342-8178